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Bristol house cleaners: Cleaning a bedroom

Bristol Cleaners: How to clean your Kitchen

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Why customer service is important in office cleaning

The way to achieving success in the cleaning business is not just offering a great service but offering exceptional customer service. Customer service that results in completely satisfied customer is not difficult and it is neither instinctive nor simple. But being attentive, staying calm and customer support training are all an important part of the system that can help at all times keep customers loyal to your business.

As a cleaning company, you should know how to offer excellent customer support because your livelihood and the success of your company greatly depend on it. And on top of that, isn’t customer service simply common sense?

What Do Customers Want?

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Customers in recent times want more than simply a thoroughly clean office. They really desire customised service, effectiveness, dependability, high quality service, and their queries responded to instantly and in the right way. Additionally, they really want to be made to feel important. They should feel that you and your workers take their worries very seriously and if it is important to them it is as well important to you.

When there is an issue, they want assurance that the situation would be resolved. For customers, there is practically nothing worse than making a complaint regarding an issue and then have that same issue crop up again. It is your work to ensure the issue has been resolved so it doesn’t crop up again as soon as it has been brought to your attention.

Handling Difficult Customers

Dealing with difficult customers is not really easy so it’s crucial that you train your staff on how to handle them. The very first thing to be aware of is to stay calm. Pay attention and allow the customer talk. The 3 most crucial things to be aware of with regards to difficult customers are as follows: Do not become defensive, do not take it personally and don’t blame others.

The customer is concerned about the circumstance, definitely not with you, it is therefore your job to be empathetic to their circumstance and determine what they want. After paying attention to the customer and getting to know more with regards to what they want, take responsibility for what you are able to do and talk about the options. If you want to get another person involved, get it done right away and make clear the next steps to the customer so that they know you are focusing on a resolution at the moment. It’s crucial that you follow-through with the customer to make them aware of what will happen next. Once customers feel you have made them a top priority and that you are interested in quick resolution, they are likely to keep on being loyal to your business.

Customer Support Training for Your Employees

There are numerous customer support scenarios that your staff may come across when carrying out their job, so it’s a smart idea to take note of a number of example scenarios. Next, make clear the appropriate and inappropriate way to handle the situation, and give out certain action steps so they understand specifically how to respond to the customer or better still present your staff with a situation and ask them how they would handle it. This allows them come up with amazing solutions.

Source: http://gleem.co.uk/blog/cleaning/why-customer-service-is-important-in-office-cleaning/

 

Bristol Mum’s views on Gleem Cleaning

A gleaming house clean with Gleem, Bristol

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As a mum, I have a lot of things to do and limited time in which to do them.

Looking after the kids, running a house, cooking, cleaning, keeping on top of the laundry, running my own business, seeing my friends – I find it hard to do everything and consequently something often has to give.

Unfortunately, what often gives is cleaning the house; with a million things to do and with limited time to do it all, I have to prioritise and often surface cleaning is all I can manage.

It is always good to access help when and where you can. Having a cleaner can really help you by giving you more time to spend doing the more important things in your life, like spending time with your kids and earning a living!

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This is where Bristol cleaning company Gleem comes in. Gleem prides itself on being a high quality, on demand cleaning company. Set up by Bristolian, Joseph Edwards, Gleem’s cleaners work in teams and asks for feedback following every clean. Gleem also pays its cleaners higher wages and offers them bonuses for good feedback, thus ensuring quality house cleans.

It is quick and easy to book a Gleem house clean, you just go to the Gleem website and pick a time and day that suits you.

Source: http://gleem.co.uk/blog/cleaning/bristol-mum-25-01-2015/

Cleaning Tasks Before You Move Out

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The last thing you want to do before you move to a new home is to clean your old place. Unfortunately, you can’t avoid the tedious cleaning tasks, especially if it is the only difference between getting your deposit back. It’s always nice to have some extra money to balance your moving costs. So just blast on some music, grab the broom and get done with it.  Here is a room-by- room list of all the chores you need to tackle:

General Tasks:

The best strategy is to leave everything the way you found it when you moved in. Cover all areas that you might be billed for later.

  • Vacuum each room and remove any stains from the carpets.
  • Wash the floor and clean the windows.
  • Dust the ceiling fixtures and the shelves Wipe down all the surfaces and give your window treatments a nice wash.
  • You don’t necessarily need to wipe the walls, unless they are not too filthy.
  • Be sure to clean door knobs, as well as the light switches and outlets.
  • If you are planning to get rid of some furnishing or other large piece, schedule a professional clearance services.

Kitchen:

The kitchen is one of the toughest and most time-consuming parts of your home to clean. That is why it’s best to start with it first.

  • Remove all the food and debris from the kitchen cabinetry and the fridge.
  • Wipe the front of the cabinets and clean the insides.
  • Sanitize the countertops.
  • Scrub the refrigerator and clean thoroughly each shelf.
  • Scour the oven inside out. Use steel wool to tackle the drip pans and the burners.
  • Clean all kitchen appliances such as the dishwasher and the microwave.
  • Scrub and shine the sink and faucet.

Bathroom:

The bathroom is another tough area that involves a lot of scrubbing and washing:

  • Take the soap scum off the bathroom tiles, the tub and/or the shower and then bleach the grout.
  • Clean out the debris and hair from the bathroom drawers and vanity.
  • Wash the mirror
  • Scrub the toilet and the sink
  • Sweep and mop the floors

Bedroom/ Living Room:

Leave the bedroom and the living room for last. These rooms require only basic clearance and maintenance.

  • Dust, vacuum and mop these areas.

Bonus Tips:

To ensure that you haven’t forgotten something, check your move in/move out clearance form. There you will find a list with the items and appliances that are subject to the end-of tenancy inspection.

Aside from general cleaning, take time to de-clutter your place. Decide what you want to keep and what should go away.  Ensure that you haven’t left anything behind, especially food and other perishable products. If you need to dispose any large amount of rubbish, you can turn to the waste removal professionals to save time and efforts.

It may seem like a lot of work, but with a little patience and dedication, your efforts will be rewarded.

Natural Mold Cleaning Tips

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One of the most important issues you may be facing around your home is the persistence of mold in humid environments. Mildew and mold can be a real bother to deal with, so you would do well to make sure you rid yourself of their presence. This may be the case in humid climates, not to mention you will have a real problem with it if you have issues with hoarding.

There may be some really good substitutes to your usual harsh chemicals such as bleach used to get rid of mold, so let’s get started on pointing out the most commonly used ones out there:

  • You can work on making use of tea tree oil that is often found in health food markets and stores. It is a very efficient natural mold killer you can count on. You can completely eliminate mold infestations if you work on this with the right approach. Use that to get rid of mold in your rugs, ceilings, showers and any other area that has this type of issue. Make a spray of tea tree oil and water and you will be able to destroy mold as soon as you notice it. You won’t have to worry about any smell as it will dry off on its own and it will eliminate any mold spores you may see. Even though the pure oil has a strong scent, in the end its scent will disappear without too much time passing.
  • Another good option you can use is some grapefruit seed extract, which will be similar to tea tree oil but it will also be a relatively expensive solution as well. Unlike it is with tea tree oil you will have no lasting scent at all. Just combine the rough equivalent of 20 drops into about two cups of water and you will be able to use it in exactly the same way as you would with tea tree oil. The mix between water and grapefruit seed extract will be something you can use in your daily cleaning routines as well if you have the time.
  • Next on your list you can make use of distilled white vinegar without a care in the world. It has the great ability to kill more than 80% of most known mold types that plague our homes. Distilled white vinegar is also non staining when mixed with water in a 50:50 ratio, allowing you to use it for a lot of cleaning tasks that should be handled every day. You can destroy mold spores with its use on walls and during carpet cleaning and upholstery cleaning every time you need it.
  • Plastic shower curtains in your bathroom will often grow mildew and mold on their surface due to high moisture levels and worse. You can use them alongside two bath towels, some vinegar and a cup of baking soda to clean out the curtains entirely and to freshen them up for future use.

Source: http://gleem.co.uk/blog/cleaning/natural-mold-cleaning-tips/

How to Do a Speedy House Clean

How to clean your kitchen like a pro

Everyone faces a time in life when all they need to do the whole day long is to clean their home. This situation is mostly faced by people with small kids as kids keep on spreading their toys here and there and often make a mess. Having a neat and clean house sometimes feels like a dream. If house cleaning was only limited to the management and organization of kids’ toys then it would be much easier but it is much more than that. Apart from gathering all the toys scattered by your little ones and keeping them in place, you need to do other things as well.

A complete house clean involves a number of chores that need to be performed. Obviously, it is not possible to do all these chores daily. It takes a lot of time and effort. It is better to manage and divide these jobs in such a way that these do not take up much of your time and energy. It is a fact that you cannot ignore performing any of these jobs but by following some simple strategies you can just make things easier for you. Following are some tips that would help you in lightening the burden of domestic clearance.

Keep on doing your chores

Do not let chores pile up. Try to line up as many house clearance chores as possible along with doing other activities throughout your day. If you will keep on ignoring the chores then finally there will be a big number of chores waiting for you to complete them. This will make things more hectic and a lot worse. Try to wash your dishes as soon as you finish eating. Also, try to place each and every item at its proper place so that your home remains organized all the time. Otherwise, organizing things will require a lot of time. That will really help you out in saving a great deal of time during home clearance and cleaning.

Develop a routine

It is a fact that following any job that is scheduled in a routine is much easier than doing something by going out of your routine. Allot some time every day for doing a few cleaning chores. You will definitely perform scheduled chores much more quickly as compared to doing some random job at home. You should strictly reserve a few minutes for domestic cleaning in your daily routine and then you need to follow this routine at any cost. It will soon become your habit to clean daily. You can also schedule a few chores a day by dividing all the chores among the days of the week. This will equally divide your workload among all the weekdays and you will feel more relaxed.

Keep your place free of clutter

Before starting with the clan up it is better to set out some time and try to de-clutter your home as much as possible. This habit will not only keep your house clean but will also keep your home more organized. The fewer items you keep in your house the easier it will be to clean your home. De-cluttering plays a great role in keeping your home clean.

Involve every member of your household

Do not take the entire burden on your shoulders. Instead, try to involve all the family members in this job so that the chores are done more easily and in shorter time.

By following the strategies discussed above, you can make your home cleaning simpler and quicker. That way, you can perform this job without getting stressed and wasting time.

Source: http://gleem.co.uk/blog/cleaning/how-to-do-a-speedy-house-clean/